We aim to dispatch all orders on the same day if the order is placed before 12:00 (noon) if ordered after 12:00, it will be dispatched the next working day.
If an order is placed on a Friday afternoon, it will be dispatched on the following working day (exp. following Monday). This applies to Next day service too.
All weekend and bank holiday orders will be dispatched on the next working day.
We reserve the right to hold any order if an incorrect shipping method is selected.
Please note: All delivery times are estimates, therefore NOT guaranteed!
UK Mainland Only:
Standard shipping (normally 48hrs) - £4.50
Next-Day* shipping (normally 24hr) - £5.99
FREE Standard Shipping over £39.99 order value
FREE Next Day Shipping over £75.00 order value
Scottish Highlands and Islands/ Channel Islands, Isle of Man
(Postcodes: AB31, AB33-38, AB44-56. FK17-99, G83, IV1-28, IV30-39. KW1-14, PA21-33. PA35-40, PH18-26, PH30-42)
Discounted Rate on orders over £39.99
Northern Ireland Discounted Rate on orders over £39.99
All delivery times are only estimates, therefore NOT guaranteed!
*Next day delivery.
Next day delivery services are not guaranteed by any courier of a 24hrs delivery from an order been placed. Due to unforeseen circumstances such as weather, parcel volume and traffic conditions. Therefore we are unable to guarantee that your parcel will arrive in 24hrs! However, in most cases, you will receive the package on the next working day.
Free Delivery Over £39.99
The free shipping offer is an automatic discount that can be combined with other discount offers. For taking advantage of the free shipping the subtotal of the order needs to be over £39.99 (after any discount applied). For example, if your cart total is £42.00 you will automatically receive the free shipping option at the checkout, however, if you apply a 10% discount code the order total will be £37.80 (42-4.2=37.80) and the free shipping will no longer apply.
For taking advantage of the free shipping and the 10% discount too you could add further items to your cart to make sure the total after discount applied is higher than £39.99.
Shipping problems due to an incorrect address.
Please review your address carefully before submitting your order. If your parcel is returned to us or held by depo due to an incorrectly entered address, and need to book re-delivery. We will have to charge a shipping fee plus a minimum fee of £5+VAT or as required for re-delivery. This is to cover the cost of handling and postage.
If your order is damaged while in transit.
If you discover your parcel has been damaged in transit (unfortunately, this could happen on rare occasions no matter how well we package your order), please be careful of any broken glass. We would recommend handling the broken jar as little as possible and wearing gloves or taking other protective measures.
In case of damage during transit, you are entitled to a refund or replacement at no extra cost to you. We will require photographic proof of the damage, this must be sent to us before we can process your request. If you are keen to dispose of the broken jar of honey as soon as possible (they can be quite a mess), please take a couple of photographs for us first. Photos can be sent via email to email@example.com, or if you do not have access to a camera or the internet, please call us for assistance (0800 689 0579).
All breakage claims must be reported immediately after receipt of the parcel!
Failed delivery due to missed delivery attempts.
The currier will make 3 attempts to deliver a parcel. It is ultimately the customer's responsibility to be able to accept delivery at the shipping address supplied to us. After 3 unsuccessful delivery attempts, the parcel will be returned to us. The return charge is £5.00+VAT which is payable by the customer. For the redelivery of the order, the appropriate standard shipping fee is chargeable. We strongly recommend contacting us or the currier company immediately after the first missed delivery attempt, to avoid inconvenience. There is a possibility to arrange alternative delivery options in case you are not available to accept delivery at the shipping address at the given time.
If you have any questions about shipping please get in touch: firstname.lastname@example.org
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Customer information - Raw Artisan Honey Shop - Checkout